- Have you got a physical store that I can visit?
Yes, by appointment. Products can be collected by appointment.
- Are all the aquarium articles in stock?
Most of the products in our online shop are in stock.
- What is your IBAN number?
Our IBAN number is: IBAN BE43 7360 7063 8801 attn. Aquascaper.be.
- I got an error code during checkout. What should I do?
Sometimes glitches occur in the payment module. You can look up your order via your account, open it up and make the payment again via 'Pay now'.
- If I come to collect my order myself, can I pay by pin?
Not yet, but you can pay by Bancontact app or Payconiq.
- Do you make shipments in freezing and sub-zero temperatures?
Yes, we ship throughout the whole year. Whenever freezing temperatures are expected, we add a heat pack to your order. This keeps your order frost-free, so that your plants won't freeze.
- I have received an email notification that my order has been shipped. How long will it be until I get my order?
You can expect to receive your order within 24 hours of receiving this email.
- Can I come and pick up my order instead?
Yes, you can. We'll contact you, when your order is ready.
- Help! My package is badly damaged.
Don't panic. Get in touch with us and we'll sort everything out.
If your package is damaged, please send us a photo.